Alertus HPSA System Terms & Conditions
The customer accepts the responsibility ensuring only trained and certified individuals have access to the HPSA designated location. When granted access to the area housing the Alertus HPSA system, all certified individuals working on, or near the HPSA, are required to wear hearing protection.
In purchasing the Alertus HPSA system at a facility, Alertus Technologies highly recommends purchasing spare parts so that in the rare event of a hardware failure, the amount of downtime the system experiences is limited to immediate troubleshooting and the labor of switching out the defective part. This will avoid delays from transit time shipping parts from Alertus Technologies.
Alertus Technologies recommends to have one spare part on-premises for each of the following components:
Audio Driver
Charger
Controller
Amplifier
*HPSA Batteries are not covered under parts warranty.
Alertus Technologies requires identifying a resource within your organization to train on troubleshooting and operating the system as the organization’s point person for the high power speaker array. The options for training are remote screen-share sessions or live in-person training (cost not included). Please contact your Account Manager for an in-person training quote.
Once the Alertus HPSA system is fully tested and deployed, the responsibility of maintaining the system is assumed by the purchasing entity. If an issue with the system is discovered by the organization, we advise that you reach out to your Alertus point of contact immediately. Alertus Technologies will facilitate a troubleshooting call between the organization’s point person and an Alertus technician.
Once the root of the issue is identified, there are two options to replace the defective part:
Have an Alertus Technician perform the labor of switching the parts (Please contact your dedicated Sales and Account Manager for pricing.).
Alertus will immediately ship out the replacement part covered under warranty with a return label for the defective part, and walk the organization’s designated HPSA point of contact through swapping out the defective part via a screen share.
In the event that the hardware is no longer under warranty, the same procedures should be followed. The cost of the hardware parts no longer under warranty will be in addition to any other applicable costs.
Contact
Alertus Customer Support: (202) ALERTUS, Option 2